William van der Bijl

Work

About

Work

About

Work

About

William van der Bijl

Work

About

Improving understanding and ease of paying credit card invoices

Client

SEB Kort

Agency

Bontouch AB

Released

Late 2022

Role

UX Design

Background

SEB Kort (owned by SEB bank) is a leading credit card issuer in the Nordics with a number of brands (and apps) under their umbrella, each with a different target customer focus; Spendwise, Eurocard, SAS Eurobonus & Corporate Card.

We were challenged to re-design the credit card invoices that users can view in the app, from a series of web based views to design for a native app experience.

My Role & Team

I drove the UX design forward. Close collaboration with SEB Kort's in-house design lead & their Chief Product Owner for digital channels.

I presented the wireframe flows to SEB Kort's product manager and engineering team to help them prepare for quarterly team planning.

I left the team to join Swish just after wireframe design was set, so the visual design and implementation support was completed by a UI designer in the team.

Design approach

We approached design through the double diamond method.

Starting with learning about credit cards at SEB Kort and existing pain points associated with paying invoices.

After, I held a co-creation design workshop with the lead designer at SEB Kort, plus a UX & UI designer to explore how we could improve the user experience in the app.

The workshop aided us to explore a broad range of ideas early and carve out key in-app user flows. Then went on to refine the design at a wireframe fidelity level.

All work in progress artefacts including journey maps and photos of workshops are confidential.

Design approach

We approached design through the double diamond method.

Starting with learning about credit cards at SEB Kort and existing pain points associated with paying invoices.

After, I held a co-creation design workshop with the lead designer at SEB Kort, plus a UX & UI designer to explore how we could improve the user experience in the app.

The workshop aided us to explore a broad range of ideas early and carve out key in-app user flows. Then went on to refine the design at a wireframe fidelity level.

All work in progress artefacts including journey maps and photos of workshops are confidential.

Design approach

We approached design through the double diamond method.

Starting with learning about credit cards at SEB Kort and existing pain points associated with paying invoices.

After, I held a co-creation design workshop with the lead designer at SEB Kort, plus a UX & UI designer to explore how we could improve the user experience in the app.

The workshop aided us to explore a broad range of ideas early and carve out key in-app user flows. Then went on to refine the design at a wireframe fidelity level.

All work in progress artefacts including journey maps and photos of workshops are confidential.

Before the redesign

All screens were web based prior to the re-design and engineering.

This provided numerous UX challenges (described below).

Before the redesign

All screens were web based prior to the re-design and engineering.

This provided numerous UX challenges (described below).

Before the redesign

All screens were web based prior to the re-design and engineering.

This provided numerous UX challenges (described below).

The redesign

We found a new home for invoices in the app, ensuring their relevance as part of the complete experience in the future.

As the views were built for native, they allowed us to make a wide range of improvements.

The redesign

We found a new home for invoices in the app, ensuring their relevance as part of the complete experience in the future.

As the views were built for native, they allowed us to make a wide range of improvements.

The redesign

We found a new home for invoices in the app, ensuring their relevance as part of the complete experience in the future.

As the views were built for native, they allowed us to make a wide range of improvements.

Case Studies

Swish

SEB Kort

William van der Bijl

Work

About

Contact

Thanks for taking the time to view my portfolio

Case Studies

Swish

SEB Kort

William van der Bijl

Work

About

Contact

Thanks for taking the time to view my portfolio

Case Studies

Swish

SEB Kort

William van der Bijl

Work

About

Contact

Thanks for taking the time to view my portfolio