Designing & shipping 'Tap to Pay', a digital wallet designed the Swish way - adopted by one of Sweden’s big four banks
Swish / Shipped late 2024
Introduction
About Swish
Swish is Sweden's 2nd most used app, helping 9 million people split the bill, send money to a friend, or make seamless payments to businesses.
My Role
Situated in an agile product development team, I drove UX design from project start up to release.
Adopted a systems thinking approach to design & ensured users had a voice at each project decision.
What is this & who's this for?
For users
Tap to Pay offers users a secure & convenient card wallet from Sweden’s most trusted brand.
Forget your wallet at home? Swish has you covered.
For Swish
It supports Swish’s strategic goals, offering Swish as a payment method in as many places as possible.
For the banks
Offers banks, like Handelsbanken or Sparbanken Syd an alternative to big tech's offerings: Apple Pay, Google Pay & Samsung Pay.
Extended digital wallet for day to day payments
Initiate a payment from the 'Cards' tab, view payment history or double check the card number if you want to get a refund.
Tap to Pay, tap to get started
Add your payment card by scanning it's details with your phone's NFC chip
Three ways to pay
We designed and built this wallet to be useful in all situations.
We noticed many people like to prepare their payment method before getting to a cashier and so you can initiate a payment by tapping pay for your selected card.
Tap your phone to initiate
If you don't have time to find and prepare the Swish app to pay, you can just wake your device and tap the payment terminal to get started.
No need to your phone first, everything happens on the lock screen.
Ready for public transport
You can hop onto public transport by waking then blipping your phone.
No need to authenticate the payment. Just blip and go.
Designing the details
Haptics, edge cases, accessibility, the full feature… designed with care in it's entirety
Process snippets from start-up to release
Insights from interviews, questionnaires, competitive research and user testing pre-study prototypes enabled identification of key design & project challenges.
Designers paired with PM filtered our brainstormed concept ideas with a product fit workshop to define key app flows and features for the card wallet.
Loops of iterations for each segment of the feature from information architecture and designing each specific flow
Throughout the project, I & my UI design parnter met with over 50 participants for remote & in-person user test & feedback sessions
Supporting engineering and QA up to release, lots of patient cashiers in Stockholm supermarkets & excuses to stock up on pastries a few mornings a week
